Retrun Policy

Last updated March 19, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

1. General Policy

  • Scope of Application: This policy applies to all B2B customers who place orders via our official website/platform, covering aluminum nameplates, thermal labels, adhesive labels, and other industrial identification products.
  • Response Timeframe: We commit to completing the initial review of return/refund requests within 5 business days and finalizing the processing within 14 business days of receiving the returned goods.
  • Core Principles:
    • Returns/refunds caused by our fault (e.g., product quality defects, wrong shipments, missing items) will be covered by us, including all return shipping costs.
    • Returns/refunds caused by customer reasons (e.g., changes in custom requirements, incorrect order information) will be subject to a reasonable process loss fee based on product customization attributes, and the customer shall bear the return shipping costs.
    • Customized products (e.g., custom printing, special sizes/materials) are generally not eligible for hassle-free returns unless there is a quality issue. We will provide sample confirmation before mass production.

2. Conditions & Process for Returns

(1) Eligible Return Scenarios

  1. Quality Issues: Products with printing blur, material damage, size deviations, or functional defects (clear photos/videos are required as proof).
  2. Fulfillment Errors: We shipped the wrong product model, quantity, color, or printing content.
  3. Logistics Damage: Products damaged during transit must be reported within 24 hours of receipt, with the shipping label and photos of damage attached.
  4. Non-Customized Products: Uncustomized standard-sized products, unopened and in resalable condition, can be returned for any reason within 14 days of receipt.

(2) Non-Eligible Return Scenarios

  1. Customized products (including custom printing, special cutting, exclusive materials) for non-quality reasons.
  2. Product damage caused by improper use or storage by the customer.
  3. Requests submitted beyond the return timeframe (more than 14 days after receipt).
  4. Opened/used disposable consumables such as thermal labels.

(3) Return Process

  1. Application: Customers must submit a request via email/customer service channel, including order number, issue description, and supporting materials (photos/videos).
  2. Review: We will complete the review within 2 business days and send the return address and operating instructions if approved.
  3. Return Shipment: Customers must send the products back within 7 days of approval; otherwise, the application will be deemed automatically abandoned.
  4. Processing: After receiving and verifying the returned products, we will complete the exchange or refund within 3 business days.

3. Refund Policy

(1) Refund Triggers

  1. Quality Issues/Fulfillment Errors: Full refund will be issued, and we will cover the return shipping costs.
  2. Hassle-Free Returns (Non-Customized Products): Principal amount of the product will be refunded; the customer shall bear the return shipping costs and a 10% packaging handling fee.
  3. Quality Issues of Customized Products: Customers can choose between a full refund or free re-production.

(2) Refund Method & Timeframe

  1. Refunds will be returned to the original payment account (e.g., credit card, PayPal, bank transfer).
  2. Refund Processing Time: We will initiate the refund within 3-5 business days after verification; the actual arrival time depends on the payment channel/bank processing.
  3. For exchanges, new products will be shipped within 5 business days of receiving the returned items, and a tracking number will be provided.

4. Compliance Statement

We clearly disclose the return period, refund methods, and customer service contact information without any hidden clauses.
All terms comply with consumer protection regulations in target markets (e.g., EU Consumer Rights Directive, U.S. FTC guidelines).
This policy is accessible via a link at the bottom of our official website and is crawlable by search engines.

5. Contact Information

  • 📧 Email: support@YIKIADA.com
  • 📱 Phone: +86 176 2010 7402
  • 📍 Address: 57 Huitai East Road, Xintang Town, Zengcheng Guangzhou Guangdong 511340 China 
  • 🕘 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8), excluding public holidays