Shipping & Delivery Policy

Last updated: October 09, 2026

Thank you for shopping with YIKIADA. Please review our Shipping & Delivery Policy carefully before placing an order. This policy applies to orders placed through our website.

I. Order Processing Time

  1. Our order processing hours are Monday to Friday, 9:00 AM – 6:00 PM (UTC+8), excluding public holidays.
  2. Orders are normally processed, packed, and dispatched within 1–3 business days after the order is placed.
  3. During periods of high order volume, product shortages, or public holidays, processing may take 3–7 business days. If a significant delay is expected, we will notify you using the contact information provided with your order.
  4. Our daily order cutoff time is 4:00 PM (UTC+8). Orders placed after this time will normally begin processing on the next business day.
  5. Orders placed on weekends or public holidays will normally begin processing on the next business day.
  6. If you need to change your shipping address or cancel an order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery information.

II. Shipping Methods and Coverage Areas

  1. We work with international shipping and delivery providers, including DHL, UPS, USPS, Canada Post, and other carriers depending on the destination.
  2. Our primary shipping destinations are Australia, New Zealand, Canada, France, Germany, Italy, Japan, Spain, the United Kingdom, and the United States. Available shipping methods may vary by destination. The shipping options available for your order will be shown or confirmed during the ordering process.
  3. Certain destinations may temporarily be unavailable due to customs restrictions, carrier limitations, or other delivery restrictions.
  4. If we are unable to ship an order to the delivery address provided, we will contact you and provide an appropriate solution, including a full refund if the order cannot be fulfilled.
  5. Customers are responsible for providing complete and accurate recipient information, including:
    • Recipient name
    • Complete delivery address
    • Postal code
    • Telephone number
    • Other information reasonably required for delivery

Incorrect or incomplete information may result in delivery delays.

III. Shipping Costs

Standard shipping may be provided free of charge on eligible orders.

The shipping options and any applicable shipping charges for your order will be displayed or communicated before payment or order confirmation.

Additional shipping charges may apply when you request:

  • Expedited shipping services, such as DHL or UPS express delivery
  • A specific shipping carrier
  • Special packaging or handling requirements
  • Other non-standard shipping services

If an additional shipping charge is required for a special request, we will clearly inform you of the amount and obtain your confirmation before charging the additional fee.

Customs duties, import taxes, VAT, and other government-imposed charges are not considered shipping charges and may apply separately to international orders.

We do not charge undisclosed shipping or handling fees.

IV. Estimated Delivery Time

Delivery times vary depending on the destination, shipping method, and any specific shipping arrangements confirmed for the order.

1. Standard Shipping

For orders using our standard shipping service, the estimated delivery time is generally within 15 business days after dispatch.

For certain remote countries or regions, delivery may take up to 25 business days.

2. Designated or Special Shipping Methods

If a customer requests a specific carrier, expedited shipping service, or other special shipping arrangement, the estimated delivery time will be provided separately before shipment.

For these orders, the delivery timeframe stated in our quotation, order confirmation, email, or other written communication with the customer will apply.

Any delivery time provided for a designated shipping method is an estimate based on the shipping service selected and the information available at the time of confirmation.

3. Customs Clearance and Delivery Delays

International shipments may be subject to customs clearance procedures in the destination country.

Customs clearance, carrier delays, weather conditions, public holidays, transportation disruptions, or other circumstances outside our direct control may affect the estimated delivery time.

If your shipment experiences an unusual delay, please contact us. We will assist you in reviewing the tracking information and coordinating with the carrier where appropriate.

V. Parcel Tracking

  1. Once your order has been dispatched, tracking information will normally be provided within 1–2 business days.
  2. You can use the tracking number provided to check the latest shipment status through the applicable carrier.
  3. If your tracking information has not updated for an extended period, or if the tracking status shows delivery but you have not received the parcel, please contact us.
  4. We will assist you in contacting the carrier and reviewing available shipment and delivery information.

VI. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country's customs authorities.

Unless otherwise stated during checkout or order confirmation, these government-imposed charges are the responsibility of the recipient.

If customs authorities require additional information or shipping documents, please contact us. We will provide reasonable assistance and coordinate with the carrier where possible.

If a parcel is returned because customs duties or import taxes were not paid, please contact us. Once the returned parcel has been received and inspected, we will handle the return in accordance with our Return & Refund Policy.

Any applicable customer-responsible return shipping costs will be handled in accordance with our Return & Refund Policy.

We do not charge undisclosed packaging or handling fees.

VII. Delayed, Lost, or Damaged Parcels

1. Delayed Parcels

Delivery delays may occasionally occur due to carrier operations, weather conditions, customs clearance, public holidays, transportation disruptions, or other circumstances outside our direct control.

If your parcel is significantly delayed, please contact us.

We will assist you by:

  • Reviewing the tracking information
  • Contacting the carrier where appropriate
  • Requesting additional shipment information
  • Helping determine the appropriate next steps

If a parcel has not been delivered after 25 business days and there is no meaningful tracking update, you may contact us to request an investigation.

2. Lost Parcels

A parcel may be considered lost when the carrier confirms the loss or when an investigation determines that the parcel can no longer be located or delivered.

If a parcel is confirmed lost, we will provide an appropriate resolution, which may include:

  • A replacement shipment, or
  • A refund

The appropriate solution will depend on the circumstances of the shipment and the results of the carrier investigation.

3. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide photographs showing:

  • The external packaging
  • The shipping label
  • The damaged area
  • The condition of the product

If the product is confirmed to have been damaged during transit, we will provide an appropriate resolution, which may include:

  • A full refund
  • A replacement
  • Another mutually agreed solution

If reasonably possible, please report shipping damage within 24 hours of delivery so that we can contact the carrier promptly.

4. Incorrect or Incomplete Delivery Information

Please make sure that your shipping address and contact information are accurate before placing your order.

If delivery cannot be completed because of an incorrect or incomplete address, please contact us.

We will work with the carrier where possible to determine whether the parcel can be:

  • Redelivered
  • Redirected, or
  • Returned to us

If additional shipping costs arise directly because of incorrect information provided by the customer or a customer-requested refusal of delivery, the customer may be responsible for the actual applicable shipping costs.

5. Delivered but Not Received

If tracking information shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible.

We will assist you in reviewing the available delivery information and, where appropriate, contact the carrier to investigate:

  • Delivery time
  • Delivery location
  • Proof of delivery
  • Recipient information
  • Other relevant delivery records

If the investigation confirms that the parcel was lost, misdelivered, or affected by another delivery error, we will work with you and the carrier to provide an appropriate resolution, which may include a replacement or refund.

If the carrier confirms delivery to the correct address, we will continue to assist you in reviewing the available delivery information and determining the appropriate next steps.

VIII. Contact Information

YIKIADA is operated by Guangzhou Yijiada International Trade Co., Ltd.

Company: Guangzhou Yijiada International Trade Co., Ltd.
Email: support@YIKIADA.com
Phone: +86 176 2010 7402
Address: 57 Huitai East Road, Xintang Town, Zengcheng District, Guangzhou, Guangdong 511340, China
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8), excluding public holidays