Privacy policy
Last updated: September 29, 2026
This Privacy Policy explains how Guangzhou Yijiada International Trade Co., Ltd., operating under the brand YIKIADA ("YIKIADA", "we", "us", or "our"), collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information.
Information You Provide to Us
This may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
- Product selections
- Customization requirements
- Messages or inquiries sent through our contact forms
- Information provided when requesting support, returns, refunds, or exchanges
For customized products, you may also provide artwork, logos, text, images, product specifications, or other materials required to complete your order.
Payment Information
Payments made through our online store are processed through third-party payment providers, including PayPal.
We do not normally receive or store your complete credit or debit card number.
Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring website
- Date and time of access
- Website interactions
- Cookie and similar technology information
This information may be collected through Shopify and other analytics, security, or website service providers.
2. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Arranging shipping and delivery
- Providing tracking information
- Managing customized product requirements
- Responding to customer inquiries
- Providing customer support
- Processing returns, refunds, exchanges, or claims
- Communicating important order or service information
- Maintaining and improving our website
- Preventing fraud, misuse, and security incidents
- Maintaining business and transaction records
- Complying with applicable legal or regulatory obligations
- Sending marketing communications where permitted and where you have provided the required consent
We use personal information only where reasonably necessary for our business operations, customer service, website administration, or applicable legal requirements.
3. How We Share Personal Information
We may share personal information with service providers where necessary to operate our website and fulfill customer orders.
These service providers may include:
Website and E-Commerce Services
Our online store is powered by Shopify.
Shopify may process personal information in connection with website hosting, checkout, order management, security, and related e-commerce services.
Payment Providers
Payments may be processed through PayPal and supported credit or debit card payment services.
Payment providers may process information necessary to authorize and complete transactions.
Shipping and Logistics Providers
We may share necessary recipient and delivery information with shipping and logistics providers, such as:
- Recipient name
- Delivery address
- Telephone number
- Email address where required
- Shipment and order information
This information is shared only as reasonably necessary for delivery, customs clearance, tracking, or shipment-related support.
Professional and Technical Service Providers
We may also use service providers for functions such as:
- Website hosting
- Analytics
- Advertising
- Fraud prevention
- IT support
- Customer service
- Accounting
- Legal or professional services
These providers may process information only to the extent necessary to provide their services.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functions such as:
- Keeping the website operating correctly
- Remembering customer preferences
- Maintaining shopping cart and checkout functions
- Measuring website traffic and performance
- Understanding how visitors use our website
- Preventing fraud or security incidents
- Supporting advertising or marketing functions where enabled
Some cookies are necessary for the operation of the website, while others may be optional depending on your location and preferences.
Where required, you may be provided with options to manage certain cookie preferences.
You can also control or delete cookies through your browser settings. Disabling some cookies may affect website functionality.
5. Marketing Communications
Where permitted, we may send promotional emails or other marketing communications if you have subscribed or otherwise provided the required consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
Unsubscribing from marketing messages will not prevent us from sending necessary transactional communications relating to your orders, payments, shipping, returns, or customer service requests.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
- Order fulfillment
- Customer service requirements
- Return or refund periods
- Payment and accounting records
- Fraud prevention
- Dispute resolution
- Legal or regulatory requirements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable recordkeeping obligations.
7. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account information, passwords, devices, and payment credentials.
8. International Data Processing
Because we operate an international e-commerce business, personal information may be processed in countries or regions different from the country where you live.
For example, information may be processed by:
- Shopify
- Payment providers
- Shipping and logistics providers
- Cloud or technical service providers
Where applicable, we and our service providers may use appropriate measures for international data transfers in accordance with applicable requirements.
9. Your Privacy Rights
Depending on your country or region, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other rights available under applicable privacy laws
To submit a privacy request, please contact us at:
Please provide enough information for us to identify your request and, where necessary, verify your identity.
We will review and respond to valid requests in accordance with applicable requirements.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of independent third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
11. Children's Privacy
Our website and products are not specifically directed to children.
We do not knowingly request personal information from children where parental or guardian consent would be required under applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
12. Customized Product Materials
Customers may provide artwork, logos, images, text, designs, or other materials for customized products.
We use these materials primarily for:
- Preparing proofs or samples
- Producing customized products
- Communicating with the customer regarding the order
- Maintaining necessary order and production records
Customers should avoid providing unnecessary personal or sensitive information in customization files.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Business operations
- Service providers
- Technology
- Privacy practices
- Applicable requirements
The updated version will be published on this page with a revised "Last updated" date.
We encourage you to review this Privacy Policy periodically.
14. Contact Information
YIKIADA is operated by Guangzhou Yijiada International Trade Co., Ltd.
Company: Guangzhou Yijiada International Trade Co., Ltd.
Email: support@YIKIADA.com
Phone: +86 176 2010 7402
Address: 57 Huitai East Road, Xintang Town, Zengcheng District, Guangzhou, Guangdong 511340, China
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8), excluding public holidays