Return Policy

Last updated: September 28, 2026

Thank you for shopping with YIKIADA. We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return, refund, or exchange in accordance with the policy below.

1. Return Eligibility

We accept eligible returns within 14 days of delivery.

Eligible Return Scenarios

You may request a return or refund in the following situations:

  1. Product Quality Issues
    The product has defects such as printing errors, material damage, incorrect dimensions, or functional problems.

  2. Incorrect or Missing Items
    You received the wrong product, quantity, color, size, or printed content due to an error on our part.

  3. Products Damaged During Delivery
    If your order arrives damaged, please contact us as soon as possible and provide photos of the product, packaging, and shipping label.

  4. Non-Customized Products
    Standard, non-customized products may be returned within 14 days of delivery, provided that they are unused, unopened where applicable, and in their original resalable condition.

2. Non-Returnable Items

The following items are generally not eligible for return unless they are defective, damaged, or incorrect:

  1. Customized or personalized products, including custom printing, custom sizes, custom cutting, or special materials.
  2. Products damaged due to improper use, handling, or storage after delivery.
  3. Return requests submitted more than 14 days after delivery.
  4. Opened or used consumable products that cannot reasonably be resold.

If a customized product has a manufacturing defect or does not match the approved specifications, please contact us and we will provide an appropriate resolution.

3. How to Request a Return

To request a return, please contact us at:

Email: support@YIKIADA.com

Please provide:

  • Your order number
  • The product(s) you wish to return
  • The reason for the return
  • Photos or videos if the product is damaged, defective, or incorrect

We will normally review your request within 2 business days.

If your return is approved, we will provide return instructions.

Approved returns should be shipped back within 7 days after receiving the return authorization.

4. Return Address

Please contact us before returning any product. Once your return request is approved, we will provide the appropriate return instructions.

Default Return Address:

57 Huitai East Road
Xintang Town, Zengcheng District
Guangzhou, Guangdong 511340
China

Unless we provide an alternative return address in writing, approved returns should be sent to the address above.

Please do not send products back without contacting us first, as this may delay the processing of your return.

5. Return Shipping Costs

If the return is caused by an error on our part, including a defective product, incorrect product, incorrect quantity, or other fulfillment error, YIKIADA will be responsible for the reasonable return shipping costs.

For eligible non-customized products returned due to a change of mind or other customer preference, the customer is responsible for the return shipping cost.

We do not charge any restocking fee or packaging handling fee for eligible returns.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the refund status.

For approved eligible returns, the full price paid for the returned product will be refunded.

Refunds will be issued to the original payment method.

We will normally initiate an approved refund within 3–5 business days after the returned product has been received and inspected.

Please note that your bank, credit card provider, PayPal, or other payment provider may require additional time to process and display the refund in your account.

If the return is caused by an error on our part, applicable return shipping costs will also be covered by YIKIADA.

7. Exchanges

If an exchange is approved, we will arrange the replacement after the returned product has been received and inspected.

Replacement products will normally be shipped within 5 business days, and tracking information will be provided when available.

8. Customized Products

Customized and personalized products are made according to customer-approved specifications and are generally not returnable for change-of-mind reasons.

However, if a customized product:

  • Has a manufacturing defect
  • Arrives damaged
  • Was produced incorrectly
  • Does not match the approved specifications

We will provide an appropriate solution, which may include a full refund, replacement, or reproduction at no additional product cost, depending on the circumstances.

9. Contact Information

YIKIADA is operated by Guangzhou Yijiada International Trade Co., Ltd.

Company: Guangzhou Yijiada International Trade Co., Ltd.
Email: support@YIKIADA.com
Phone: +86 176 2010 7402
Address: 57 Huitai East Road, Xintang Town, Zengcheng District, Guangzhou, Guangdong 511340, China
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8), excluding public holidays